How to Check Your Labor Complaint Status Online in Saudi Arabia

Filing a labor complaint in Saudi Arabia is a right granted to all workers, including expats. Whether you’ve raised concerns about unpaid salaries, contract violations, or workplace abuse, it’s important to follow up on your complaint. Fortunately, the Saudi Ministry of Human Resources and Social Development (MHRSD) provides a way to check the status of your labor complaint online—making the process more transparent and accessible.

In this detailed guide, we’ll walk you through how to check your labor complaint status, what each status means, how long the process takes, and what to do if your complaint isn't resolved.

🔍 Why You Should Track Your Complaint

After lodging a complaint, monitoring its progress is essential. Here's why:

✅ You’ll know whether it’s being handled or delayed.
✅ You’ll understand if additional documents or steps are needed.
✅ You’ll receive updates on resolutions, decisions, or if the complaint was dismissed.

🧾 Ways to File and Track a Labor Complaint

You can file and track a complaint using the following platforms:

MHRSD Website (mol.gov.sa)
MHRSD Mobile App (HRSD App)
Tawasul System
Phone (19911)
In-person at a Labor Office

But for this blog, we’ll focus on how to check the status online through the official MHRSD portal.

🖥️ Step-by-Step Guide: How to Check Labor Complaint Status Online

✅ Step 1: Visit the Official Portal

Go to the Ministry of Human Resources and Social Development’s official site:
🔗 https://www.mol.gov.sa

Note: You can also use the HRSD App, available for both Android and iOS.

✅ Step 2: Change Language to English (if needed)

If the default is Arabic, scroll to the bottom of the page and select “English” to make navigation easier for expats.

✅ Step 3: Log in via Absher

Click on “Sign In” and use your Absher credentials to log in. This is required for secure access to your personal complaint records.

If you don’t have Absher access, you can still try to log in using your Iqama number through the alternative login options.

✅ Step 4: Navigate to “Labor Services”

Once logged in, go to the “Labor Services” or “My Requests” section in your dashboard.

✅ Step 5: View Complaint Details

Here, you’ll find a list of your active or previous complaints. Click on the relevant complaint to see:

Complaint Number
Submission Date
Complaint Category (e.g., salary delay, contract issue)
Assigned Labor Office
Current Status (e.g., Under Review, Resolved, Closed, Escalated)

📊 What Do the Statuses Mean?

Understanding the status helps you know what action to take (if any). Here's a breakdown:

Status	Meaning
Under Review	Your complaint is being evaluated.
In Progress	The labor office is processing or mediating.
Transferred	Forwarded to relevant authority (court or higher ministry).
Resolved	The issue has been resolved.
Closed	The complaint was closed without further action.
Rejected	The complaint did not meet the requirements or lacked evidence.
Awaiting Documents	Additional documents are required from your side.

📅 How Long Does It Take to Process a Complaint?

The time varies depending on the complaint type, location, and complexity, but generally:

Initial Review: 3–7 business days
Mediation Phase: 2–4 weeks
Legal Escalation (if needed): 1–3 months

Pro tip: Regularly logging in to track updates and providing any requested documents quickly can speed up the process.

📱 Alternative Method via HRSD App

If you're more comfortable using your phone, download the HRSD App from Google Play or Apple Store.

Steps:

Install and open the app.
Log in via Absher or Iqama.
Go to “My Requests” or “Labor Complaints”.
Select the complaint to view details and status.

📞 Need Help? Contact the Ministry

If you’re unable to find your complaint or it’s stuck in one status for too long, reach out directly:

📞 Call Center: 19911 (Arabic & English)
📧 Email: info@mol.gov.sa
🏢 Visit a local Labor Office – use Google Maps to find one near you

⚖️ What to Do If Complaint Is Rejected or Ignored

If your complaint is rejected:

📝 Make sure it was filed correctly with valid evidence (contracts, payslips, Iqama copy, etc.)
🔁 You can re-file with stronger documentation
⚖️ If needed, you can escalate the issue to the Labor Court through the Najiz portal:
🔗 https://najiz.sa

🔐 Your Rights as an Expat Worker in Saudi Arabia

Under Saudi Labor Law, every worker (Saudi or expat) has the right to:

Receive salary on time
Work in safe conditions
Take annual leave and sick leave
Resign under certain legal conditions (like Article 81)
Report abuse, harassment, or violation of contract

Don’t be afraid to raise a complaint if your rights are violated. The system is there to protect you.

🧠 Tips for Filing a Strong Labor Complaint

📸 Attach all relevant documents (contracts, proof of salary delay, screenshots, etc.)
🕵️ Be specific and clear in your complaint message
📆 Keep a personal record of all interactions
💬 Use Arabic if possible (or ask someone to help with translation)

🔄 Can I Withdraw My Complaint?

Yes, you can cancel or withdraw your complaint at any stage if your issue is resolved privately. This can be done online through the portal or app.

✅ Conclusion

Thanks to Saudi Arabia’s digitization of government services, it’s now much easier to track your labor complaint online through the MHRSD portal or app. Whether you’re a first-time expat or a long-term resident, understanding the process helps you protect your rights and hold employers accountable.

If you're facing issues at work—don’t wait. File your complaint, track it online, and follow up until it's resolved.

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