How to File a Complaint to MOI or HRSD in Saudi Arabia – A Complete Guide

 


Living and working in Saudi Arabia as an expat comes with rights and responsibilities. The Kingdom has established proper channels to protect workers, residents, and citizens in case of disputes. If you ever face problems such as unpaid salaries, mistreatment at work, contract violations, or other labor issues, you can officially file a complaint.

In Saudi Arabia, complaints are usually submitted to either:

  • MOI (Ministry of Interior) – for civil, residency, or security-related complaints.

  • HRSD (Ministry of Human Resources and Social Development) – for labor, employment, and workplace-related complaints.

This guide explains when and how to file a complaint, the different platforms available, and what expats should know before taking action.

🔹 When Should You File a Complaint to MOI or HRSD?

File a Complaint to MOI if it involves:

  • Iqama (residency permit) violations.

  • Absher-related issues (final exit, sponsorship transfer, huroob cases).

  • Civil or security-related problems such as harassment or fraud.

  • Any police-related matter requiring government intervention.

File a Complaint to HRSD if it involves:

  • Unpaid or delayed salaries.

  • Employer withholding passports (illegal in Saudi law).

  • Work contract violations.

  • Unsafe or unfair working conditions.

  • Termination without reason or final settlement issues.

  • Saudization violations or unequal treatment.

🔹 How to File a Complaint with HRSD (Labor Complaint)

The HRSD Ministry has made it easy for expats to submit labor complaints online or by visiting service centers.

1. Using the HRSD Website

  • Visit the official portal: HRSD.gov.sa

  • Log in with your Absher account details.

  • Go to Labor Services → File a Complaint.

  • Select the type of complaint (salary issue, contract violation, etc.).

  • Upload supporting documents (Iqama, contract, salary slips).

  • Submit and note down your reference number.

2. Through the HRSD App

  • Download the HRSD app (available on iOS & Android).

  • Sign in using Absher.

  • Choose the “Labor Complaint” option.

  • Fill in the details and attach documents.

  • Submit and track the case through the app.

3. By Calling 19911 Hotline

  • Call 19911, the HRSD labor support line.

  • Choose your preferred language (Arabic, English, Urdu, Hindi, etc.).

  • Provide details of your complaint.

  • A case number will be created for follow-up.

4. Visiting HRSD Office in Person

  • Go to the nearest Labor Office (Makateb al-‘Amal).

  • Carry your Iqama, employment contract, and any evidence.

  • File your complaint directly at the counter.

💡 Tip: Always collect a reference number after submitting a complaint. This is needed to track your case online.

🔹 How to File a Complaint with MOI

The Ministry of Interior handles residency, security, and public grievances.

1. Through Absher Platform

  • Log in to Absher.sa.

  • Go to Services → General Services → Messages & Requests.

  • Select the concerned department (Jawazat, Civil Affairs, etc.).

  • Write your complaint clearly in Arabic or English.

  • Attach supporting documents (if required).

  • Submit and track via Absher.

2. By Calling 911 (Emergency Cases)

  • For harassment, abuse, fraud, or immediate threats.

  • Call 911 in major cities (Riyadh, Makkah, Madinah, Eastern Province).

  • Call 999 in other regions.

3. In-Person at Police or MOI Branch

  • Visit the nearest Police Station or MOI office.

  • Submit your written complaint with Iqama and evidence.

  • Get a stamped acknowledgment of your case.

🔹 How to Track Your Complaint Status

HRSD Complaints

  • Log in to the HRSD portal/app.

  • Enter your complaint reference number.

  • Check status updates: Under Review, Escalated, Resolved, or Closed.

MOI Complaints

  • Log in to Absher.

  • Go to Messages & Requests.

  • Check for status updates from the concerned department.

🔹 What Happens After You File a Complaint?

  • For HRSD (Labor Disputes):

    • Employer is contacted for resolution.

    • If unresolved, the case is escalated to Labor Court.

    • Courts may order salary payment, end-of-service benefits, or compensation.

  • For MOI (Civil/Security Issues):

    • Your complaint is investigated by relevant authorities.

    • In serious cases, you may be called for further questioning.

    • If needed, it will be referred to higher judicial bodies.

🔹 Important Tips for Expats

✔ Always keep copies of your Iqama, contract, and salary slips.
✔ Write your complaint clearly and professionally.
✔ Use official channels only – avoid middlemen or agents.
✔ If possible, file complaints in Arabic, as it speeds up processing.
✔ Track your case regularly and follow up if delayed.

🔹 Internal Links for Your Blog

✅ Conclusion

Saudi Arabia has made complaint procedures much easier and transparent for expats. Whether you are facing labor disputes with your employer (HRSD) or residency/security-related issues (MOI), there are multiple digital and in-person ways to resolve your problem.

By using platforms like Absher, HRSD portal, and 19911 hotline, you can file and track your complaint without unnecessary hassle. Protect your rights and always make sure to follow the proper official procedures.

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